Silo’s, company politics and infighting are detrimental to the bottom line and to our customers. It is also painful for leaders, colleagues, and staff due to the destructive atmosphere it creates.
In a big crisis people often have the natural tendency to draw together, step up, help out, and show the sweeter side of our humanity.
Because a crisis has the effect of sliding the bigger picture into focus. That picture is – we are all in it together. We need each other to achieve company goals and personal growth. Ego’s dim and empathy wins. Issues that separated previously, no longer have relevance in quite the same way.
The truth is – that this is the most civilised, productive and best way of working. Everyone wins including the customer.
Teams overcome silo’s when individuals reconnect to the bigger goals that matter and observe the personal and team practices to support this. These goals provide us with a sense of meaning and joy in the work we do.
How can you work through silo’s, infighting, and politics?
Sometimes organisations and people fear openness. The environment is seen as cut-throat and it is “each wo/man for her/himself.
Organisational cultures and structures create boundaries naturally. The more rigid, the more silos are likely to form between divisions, teams, and customers. People begin to accept the status quo unless the leaders step up!
Leaders, managers, and shop floor team leaders can change all this!
One solution to break down silos is to engage external cross-functional coaches like Synquity, with the expert skills and knowledge to help people break through politics, infighting, and silos more efficiently.
When leaders and teams utilise the safe space, insights and structure provided by cross-functional coaching, things can improve quickly. The energy drain caused by politics and silo’s is released and people enjoy working together again.
In cross -functional coaching teams gain insight into the workspaces, challenges and aspirations of colleagues in other teams. They discover opportunities, to co-create and innovate together, that they were blind to before. Teams learn to align and function better together as ‘one organisation’.
In cross-functional coaching, we also give teams the opportunity to get a 360° view of a customer’s needs, desires, fears and aspirations (‘A day in the life of the customer’).
Not everyone has had the opportunity or mindset for collaboration to work.
Keeping boundaries open ensures a flexible and stimulating environment where innovation and creativity can flow and stop silos from developing in the first place.
We have proven experience that as teams reconnect to the customer’s needs, connect to a sense of purpose, gain an opportunity and a willingness to engage in healthy, cross-functional collaboration and team practices, you, customers and the organisation really benefit.
Warmest regards Madeleine van der Steege
Director of Synquity